Net Promoter Score Practice
If you are looking to implement an effective Net Promoter program in your organisation, Genroe's Net Promoter Score Practice provides the services and tools to ensure your success.
We have substantial experience in NPS implementation, and started helping our clients to use Net Promoter Score way back in 2004.
Our Net Promoter practice area delivers a full suite of services and tools to assist you to design and implement a successful Net Promoter program:
Best Practice implementation services
Genroe has developed and tested the Best Practice Net Promoter Score Implementation process with a range of large and small, B2B and B2C organisations.
The Best Practice process includes a series of detailed program steps and workshops to deliver not just a new measurement but also the change management needed to make it a long term success.
Read more about the Genroe Best Process Net Promoter Score Implementation process
Software tools to collect and manage data
Sending out a one shot customer survey is easy but to create an on-going data collection and analysis process requires the right tools. Genroe resells CustomerGauge, a best of breed Net Promoter Score data collection, reporting and analysis tool that takes this complex process and makes it easy to run.
Read more about CustomerGauge NPS data collection, reporting and analysis software
Customer feedback services to collect and analyse the data
Often in a business to business context the depth and complexity of the customer relationship requires more than an email survey. The Genroe High Value B2B Customer Feedback Process incorporates Net Promoter approaches in a multi-layered approach that includes face to face and telephone surveys.
Read more about the Genroe High Value B2B Customer Feedback Process
The Net Promoter Score calculation is quite straightforward (download our free Introduction to Net Promoter Score for details). It is how you apply the Net Promoter Score approach that will make your NPS program a success. Knowing the best way to implement NPS in real businesses is the skill that we bring to your project.
Thought leadership
Adam Ramshaw, Founder of Genroe, has written extensively on Net Promoter Score and successful implementation. Head over to the Genroe 1to1 Blog for a list of Net Promoter articles.