FREE WEBINAR
Using Customer Feedback to Grow Sales
How to take customer feedback signals and turn them into qualified sales opportunities and expansion revenue.
What's inside
- How to read NPS and CSAT responses as buying signals, not just satisfaction reports
- The handoff between CX and sales — who flags what, on what cadence, with what context
- Worked examples of expansion-revenue plays triggered by promoter behaviour
- The trap to avoid: treating every promoter as a referral source (most are not)
“We obviously went through the process trying to evaluate the various competing vendors to provide the services. We liked Genroe because we felt the approach was right for us. We got the outcomes we were looking for. We got implemented very quickly.”
John Moss
MYOB
Who it's for
- CX and sales leaders building a structured handoff from feedback to pipeline
- Account management leaders looking for expansion-revenue signals in NPS data
- Executives wanting their feedback programme to demonstrably drive revenue