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NPS Monthly Report Template
Score trend, segment breakdowns, driver analysis, close-the-loop status — the monthly NPS report, ready to drop in your data and present.
What's inside
- The score trend chart and the commentary structure that puts movements in context
- Segment breakdowns by customer type, region or product — the views executives actually ask for
- Driver analysis: which themes from free-text feedback are moving the score, up or down
- Close-the-loop status — what happened to the detractors flagged last month
- A version available as a Google Sheets template — request via the form for the link
“Genroe, has added value to our business by truly seeking to understand our needs and providing us with tangible practical solutions – always! I would not hesitate to recommend Genroe to anyone.”
Renee Farnham
nib Health Funds
Who it's for
- Programme managers building the monthly NPS pack for executives
- CX leaders inheriting an NPS programme that lacks a credible reporting cadence
- Analysts replacing a homegrown report that has stopped earning its place on the agenda