If you want to understand what drives customer satisfaction for your business and how to align your business to improve customer loyalty, we offer a range of services to support you in developing your customer satisfaction feedback.
Developing an Effective Customer Satisfaction Measurement Framework
Creating an effective process to measure customer satisfaction, capture customer feedback and delve into the drivers of customer loyalty is important for your business. Customer surveys are just the start of the process. We also link the impact of customer satisfaction changes with improvements in business value to support business cases.
To start measuring customer satisfaction and customer loyalty give us a call today.
Listening to the Voice of the Customer (VOC)
Whether you want to perform an internal customer survey or an external customer survey there are many ways to tap into the voice of the customers. Genroe helps you to really listen to what your customers are telling you through a range of techniques: face to face and telephone interviews, email and web questionnaires.
Customer loyalty survey design and development
Designing customer satisfaction and customer loyalty surveys is a complex task that is part science and part art. What are the best customer survey questions understand and improve customer loyalty? Genroe provides services in the effective survey design to improve completion rate and capture the right information.
Analyzing and interpreting customer satisfaction data
Its no longer enough to the simply capture customer satisfaction data and report it to management. Analysis and interpretation to understand and communicate the drivers of customer loyalty are critical to effective customer loyalty marketing surveys. Genroe provides data analysis and interpretation services to make the most of your data: existing and new.
Customer loyalty action programs
Turning data into action is the final step in the process and at its core requires effective change management. Change management services from Genroe provide an external facilitaion view of the process to maximise change effectiveness.