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We did. So we went out and asked 80 organizations, operating at various levels of success, what they were doing. Then we analyzed the data to determine what the successful organizations did that the less successful ones didn’t do.
- Identifies the 9 Secrets of Successful Customer Feedback and Action Programs.
- Provides Practical Suggestions on how to implement in your business
- Is applicable to Corporates and SMEs, B2B and B2C
- Has recommendations that every company can implement. You don’t need to be a giant corporate to apply them.