In the workshop you play as a team; the staff and managers of the travel agency TacticTravel. Participants strive to meet customers’ needs and business objectives.
Important principles such as customer satisfaction, customer value, customer loyalty and customer retention are recurring themes throughout the game.
For more information on TacticTravel, see our TacticTravel Business Game page.
In this TacticTravel Business Game Sample Experience you will experience this innovative way of learning first hand and at no risk. Simply fill in your details to experience out how customer focused change can be implemented within your company.
Who should attend?
This free course is designed for managers of medium and large organizations (50 + employees) and for training officers, CRM consultants, business consultants and professionals with similar functions.
Great Reasons to Attend
- Experience TacticTravel first hand
- Test your own perceptions of customer centricity
- Evaluate if TacticTravel is right for your organisation: After the last demonstration, one attendee decided to roll TacticTravel out company wide.
- Have a fun afternoon: you’ll be surprised at how much fun you have, seriously.
What areas does TacticTravel Cover?
Through this business game attendees are engaged in a variety of key concepts:
- Customer engagement
- Problem solving
- Complaints handling
- Customer service
- Customer satisfaction
- Creating promoters
- Customer strategy
- Interdepartmental co-operation
- Gathering customer info
- Customer information systems
- Sharing customer info
- Activating customer info
- Customer lifetime value
The per person price for the TacticTravel Business Game is normally between $285 and $400, excluding venue costs. However, participation in this sample experience is free if you are the target group mentioned above.
Request a Sample Experience
“Playing TacticTravel was brilliant. At first I thought it was a lesson about leadership and team building but as we pulled it apart in the debrief it became clear how important a shared customer focus had been in our success. I didn’t expect that… I love the multifaceted nature of TacticTravel and the lessons it taught as their implementation will undoubtedly bring value to my business.”
Scott Ward, Director, Digital Infusions
“…TacticTravel is far more effective than regular training courses… and fun too! All our staff became fanatically involved in the game. I can highly recommend the game if you’re looking to embed customer focus principles into the very fibre of your business.”
Wim Kusters, Marketing Professional, Business Lease Nederland
“Adam Ramshaw, director of Genroe Pty. Ltd. facilitated the business game TacticTravel in a very inspiring way. The business game is an ideal tool for companies who take their customer strategy seriously.“
Cees van de Zande, Directeur eigenaar, Cyos B.V.