Unless you’ve been living under a rock for the past few years you’ll know the importance of and explosion in growth of online reviews. In this post, I’ll share how to leverage your customer feedback and service recovery processes to reduce negative reviews and build positive reviews for your business.
Lead by Google, but with the help of heavyweights Facebook and Yelp, the volume and speed of online reviews continues to grow. Actually, skyrocket might be a better description. [Read more…]