What gets measured, gets done, or so the saying attributed to the great management guru Peter Drucker goes. At some point in your best practice Net Promoter implementation, you are going to want to, in fact need to, start setting NPS targets for your staff and organisation. This is not a trivial exercise.
There are three prerequisites you need to meet before you can set targets. Once you have those in place, you can look at setting improvement goals for the organisation. [Read more…]