I’ve talked before about Employee NPS (eNPS) as a great way to collect feedback on how your staff feel about the organisation.
However, as I’m not an expert in organisation design it’s been difficult for me to muster the arguments for replacing or even augmenting the existing very long annual employee engagement surveys so often used by organisations.
But recently I was chatting to Beatrice Hofmeyr, who is an expert in organisation design, and she was just as keen about eNPS, and for the same reasons!
Beatrice agreed to discuss using eNPS and how/why it is so effective.[Read more…]