Delivering good customer service has gone from a “nice to have” to a “core deliverable” in the past 10 years. Making sure that your organisation can deliver excellent customer service requires a good alignment of all the key enablers. [Read more…]
This series of blog posts covers subjects about customer service in general terms with some blogs focusing on B2B customer service. This includes proactive customer service and reactive customer service both of which contribute to a business's Net Promoter Score.