For me every Monday is like a fresh beginning.
I start out full of energy with a big list of things that need to be done. But when rolling over my to-do list there are items that just never seem to get completed because, well, I’ve simply gotten caught up in the day to day.
Small businesses owners are often so busy finding customers, getting orders, delivering services or products and collecting payments that they barely find time to stop and look around.
Maybe your customer feedback survey is one of those items that gets rolled over each Monday; maybe you think it’s a luxury. Believe me it’s not.
Keeping more customers makes it easier to get orders and customer feedback helps you to keep customers.