Recently, I had to deal with my Telecom supplier. As a result of the incredibly bad service I received, I’m putting it in pen to paper to give you a 19-point call centre review that you can do today to provide better service;- from the customer’s perspective!
Speech Recognition Systems
A poorly set up SRS (Speech Recognition System) can be an incredibly frustrating experience for the customer!
Recently, I called my Telecom provider to ask some questions: how could I increase my plan with them, and what did I need to do to ensure I had global roaming on my phone for my upcoming overseas trip. [Read more…]