This is the second in a three-part posting that discusses ways call centres can help the business in retaining customers. For more information on really listening to the customer, speaking the customer’s language and offering products/services/information that the customer wants, see the first post. [Read more…]
This is the first of a three part-posting that discusses ways call centres can help your business in retaining customers.
These days, many of my clients (and in fact businesses in general) are aware of the relevance and benefits of retaining their current customers. After all, it costs 5 to 6 times more to acquire a new customer than retain an existing one! [Read more…]