We’ve been helping companies use NPS® for more than 10 years. In that time we’ve tried lots of different approaches and seen first hand what works … and what doesn’t.
This post is the distillation of that 10 years of Net Promoter Score® implementation experience with organisations of different sizes and shapes.
These are the factors we have found to be consistently important regardless of company size, industry and other variables.
If you follow these rules you will:
- Implement with speed
- Implement with confidence
- Reduce implementation risk
- Virtually guarantee increased value for your business
In this post there are lots links to other blog posts, both on this site and elsewhere. If I tried to put all of the content into this one post it would be more like a book than the focused list I wanted to present. But I’ve put them in so you have a link to more information as needed.[Read more…]