This is the last in a three-part posting that discusses ways call centres can help the business retain customers. In the first two posts, we discussed:
This is the second in a three-part posting that discusses ways call centres can help the business in retaining customers. For more information on really listening to the customer, speaking the customer’s language and offering products/services/information that the customer wants, see the first post. [Read more…]
This is the first of a three part-posting that discusses ways call centres can help your business in retaining customers.
These days, many of my clients (and in fact businesses in general) are aware of the relevance and benefits of retaining their current customers. After all, it costs 5 to 6 times more to acquire a new customer than retain an existing one! [Read more…]
I recently read an article called “7 Prospecting Rules that produce Leads” by Brian Carroll who is the founder and CEO of In Touch, a B2B marketing firm in the US.
In this article he discusses a number of best practice tips for Marketers to get the maximum results from their telemarketing campaigns. [Read more…]
When casting around for ways to increase sales there are really only two options you can take: find new customers or sell more to the existing customers. Of these two the second, sell more to existing customers, is often the easiest and the one with the highest ROI. Today we’ll talk about why you should be focusing more efforts in this area and how you can improve your success rate. [Read more…]