Workshops and Training
Event Based Marketing Workshop: Getting Started
One Day Workshop
This one day internal company workshop will provide you with the tools and skills to get moving on your own trigger based marketing program.
You don't have to be a superhero to know how important it is to be in the right place at the right time. It's the same for your marketing programs. Timing is everything.
Trigger based marketing (also called Event Driven Marketing) enables organisations to drive greater sales conversions with lower overall costs but has traditional been costly and difficult to implement. However, recent innovation in software systems means that the tools needed to deliver this service are now available to every organisation.
This workshop provides practical advice, insights and concrete outcomes that will help you to successfully implement trigger-based marketing in your organisation.
Coaching for Contact Centre Managers
Do you feel like a A380 pilot or a chicken gatherer?
Running a modern contact centre can feel like gathering chickens but there is better way.
As a Contact Centre Manager or Team Leader you face the high pressure challenge of being the pivotal resource within you community. This can make you reactive and prevent you from being strategic, but it doesn't have to.
Customer feedback survey audit
Poorly worded customer survey questions can destroy the effectiveness of the customer feedback process and produce a poor customer experience. In fact if the questions in your customer survey are not phrased correctly the results that you receive can be misleading and even downright incorrect.
Social Media Workshop Training
You've heard about the social media disasters and triumphs. You want to enter the field of play but you want to make sure that you enter on the side of triumph. This workshop will help you do just that.
What's hype and what's real
The Social Media area has been surrounded by hype since the term was first invented. What's real, what's not and most importantly, how can it be used to drive business results? With the number of social platforms changing almost every month this space moves so quickly the problem becomes identifying how you can harness the approach.
Customer Retention Measurement Workshop
Measure and place a value on customer retention in your organization.
A customer saved is a customer earned - the reality is that a customer saved can be worth up to five new customers. The question is how do you measure how many customers you've saved and how much they are worth?
In this practical, interactive workshop we teach you how to measure and use customer retention information to improve the bottom line.
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