Creating a Customer Centric Culture
Many organisations would like to become more customer focused but that is easier said than done.
The usual approaches of staff lectures, customer service training courses and CEO speeches are all very well but are forgotten almost before the attendees leave the room.
Until now there have been few other choices but TacticTravel is a unique new solution to the problem and has an up to 80% retention rate. It also helps build cross-functional links within your organisation while staff experience the customer centric change instead of just hear about it.
Event Based Marketing Workshop: Getting Started
This one day internal company workshop will provide you with the tools and skills to get moving on your own trigger based marketing program.
You don’t have to be a superhero to know how important it is to be in the right place at the right time. It’s the same for your marketing programs. Timing is everything.
Trigger based marketing (also called Event Driven Marketing) enables organisations to drive greater sales conversions with lower overall costs but has traditional been costly and difficult to implement. However, recent innovation in software systems means that the tools needed to deliver this service are now available to every organisation.
This workshop provides practical advice, insights and concrete outcomes that will help you to successfully implement trigger-based marketing in your organisation.
Read more: Event Based Marketing Workshop: Getting Started
Customer Retention Measurement Workshop
Measure and place a value on customer retention in your organization.
A customer saved is a customer earned – the reality is that a customer saved can be worth up to five new customers. The question is how do you measure how many customers you’ve saved and how much they are worth?
In this practical, interactive workshop we teach you how to measure and use customer retention information to improve the bottom line.
Customer Retention Kick Start Program
This high impact, practical program gives you the knowledge to start generating customer retention returns today.
The Customer Retention Kick Start is a high level assessment and action plan that delivers high impact customer retention initiatives that you can implement right now to drive higher bottom line returns.