Workshops & TrainingWorkshops and Training
Customer feedback survey audit
Poorly worded customer survey questions can destroy the effectiveness of the customer feedback process and produce a poor customer experience. In fact if the questions in your customer survey are not phrased correctly the results that you receive can be misleading and even downright incorrect.
Social Media Workshop Training
You've heard about the social media disasters and triumphs. You want to enter the field of play but you want to make sure that you enter on the side of triumph. This workshop will help you do just that.
What's hype and what's real
The Social Media area has been surrounded by hype since the term was first invented. What's real, what's not and most importantly, how can it be used to drive business results? With the number of social platforms changing almost every month this space moves so quickly the problem becomes identifying how you can harness the approach.
Customer Retention Measurement Workshop
Measure and place a value on customer retention in your organization.
A customer saved is a customer earned - the reality is that a customer saved can be worth up to five new customers. The question is how do you measure how many customers you've saved and how much they are worth?
In this practical, interactive workshop we teach you how to measure and use customer retention information to improve the bottom line.
Customer Retention Kick Start Program
This high impact, practical program gives you the knowledge to start generating customer retention returns today.
The Customer Retention Kick Start is a high level assessment of the short term, high impact customer retention initiatives that you can implement with your current abilities to create higher bottom line returns.
