Below are two case studies that showcase the success that Australian companies have had when working with us.
nib health fund’s Successful Net Promoter Score Implementation
Over the last 12 months, Genroe has been privileged to work with nib health funds (one of Australia’s fastest growing health funds) to help them evolve their Net Promoter Score processes. In that time, we helped them implement CustomerGauge, an end to end, integrated, Net Promoter Score data collection, reporting, analysis and action system.
Wolters Kluwer Asia Pacific Customer Gauge
Wolters Kluwer Asia Pacific, a publisher that focuses on legal, accounting, and healthcare sectors, first implemented Transactional Net Promoter Surveys in mid-2011. A year on, Net Promoter is transforming the way the company does business, and having a positive impact on employee interactions, customer satisfaction, and product development.
This case study sows how the process evolved.