[Breaking News]: This research project has been completed and the results are now available. If you are ready to improve your customer feedback and action process, download the report now.
What really works?
For many years now we (Genroe) have been working with our clients to help them create and run successful customer feedback and Net Promoter programs. Over that time we have seen many good implementations, and some not so good implementations.
While we have seen lots of great ideas and know quite a few pitfalls that will likely spell failure, we wanted to really expand the statistical validity of what works and what to avoid.
So based on interviews with a range of client staff we have created a survey to collect information on the secrets of successful customer feedback.
Share in the results
If you want to maximize the success of your customer feedback and action program then the results of this research can help you.
By participating in this brief survey, you will receive complimentary access to the final research content, which is expected to be published after 1 August, 2013.
This survey should take only about 10 minutes.
We greatly appreciate your participation in this research effort and look forward to sharing our findings with you.
NOTE: Individual responses will be kept strictly confidential, and data will only be used in aggregate.