2024’s Best Customer Journey Mapping Tools
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
Comparison and review of the customer journey map software tools you can use to document and manage your customer journey
When you want to understand how customers perceive your business, its products and its services, customer surveys have benefits that can be hard to match
NPS Case studies and demonstrated links to business value (revenue, profit, cost, customer retention) for a wide of businesses including B2B and B2C.
Qualitative Analysis and Quantitative Analysis are effective tools. This post reviews where to use each approach for the best results.
In terms of “best practice” should NPS be calculated based on the date a survey was sent or the date of the response — it depends.
Examining customer churn prediction: what it is, why it’s important and how to go about it for both B2B and B2C companies
Boost customer loyalty: combine Kano Model Analysis and NPS to create a differentiated customer experience & drive business success.
Net Promoter Score research in one place. This list is targeted at primary research that adds to the body of knowledge of the efficacy of NPS
Learn how to implement effective customer feedback governance in your organisation. Discover why it matters and how to do it right.
We examine everything you need to know to maximise the response rate for your next customer survey.
Discover what variables are important in your response rate and use that information to calculate the acceptable survey response rate.
How to write a customer satisfaction survey email template for your NPS or customer satisfaction survey and generate great response rates.
Get the complete guide to designing a successful Net Promoter Score Survey that will help you build a best practice survey the first time.
Make sure your customer feedback program is up-to-date. Follow these 5 steps to make sure you get the most out of your program.
Get the most out of your call centre project with these essential steps to documentation success. Start today!
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