We kick start our first Customer Centric webinar session for 2014 – Using 5 Whys Root Cause Analysis on Customer Feedback.
5 Whys is one of the most commonly used quality system tools. It is a simple and methodical way to identify the root cause of an issue.
When applied to Customer Feedback you can convert “interesting feedback” in to root causes and actions plans to drive improvement in your customer experience.
In this 30 minute webinar, we’ll teach you how to use this high value Customer Feedback tool:
- Defining The 5 Whys Approach – What exactly is The 5 Whys Approach?
- Customer Feedback Application – How to apply The 5 Whys Approach for Customer Feedback with practical examples.
- Is it really for me? – When should you use The 5 Whys Approach?